Shipping & Delivery Policy

Last updated: 31 October 2026

1. Shipping Destinations

PUFATI SRL delivers pillows, duvets, and other eligible products throughout Romania and supported European Union countries.

Shipping availability depends on the destination, product, and delivery service.

Large wholesale orders may be subject to individual transport arrangements.

2. Order Processing Time

Standard orders are normally prepared and dispatched within 1–2 business days after order confirmation and, where applicable, payment verification.

Business days exclude weekends and public holidays.

Custom-made products and large wholesale orders may require additional preparation or production time.

Customers placing custom orders will receive an individual production estimate based on their specifications.

3. Estimated Delivery Times

After dispatch, our estimated shipping times are:

• Romania: 2–5 business days.
• Other supported EU countries: 5–10 business days.

These are estimated courier transit times, separate from the standard 1–2 business day order processing period.

Delivery times may vary because of location, courier operations, public holidays, weather conditions, or other factors outside our reasonable control.

Applicable statutory delivery rights remain unaffected.

4. Shipping Costs

For online orders, shipping costs are calculated and displayed at Shopify checkout before purchase confirmation.

Charges may vary according to destination, package size, weight, and available delivery methods.

Larger business-to-business and wholesale orders may receive individually calculated transport quotations.

Any additional charges requiring customer approval will be communicated before the order is finalized.

5. Order Tracking

Once an order has been dispatched, PUFATI will send the customer an email containing the available tracking number or tracking link.

Customers can use this information to follow their delivery through the courier's tracking service.

If tracking information is unavailable or appears incorrect, customers may contact PUFATI for assistance.

6. Order Cancellation Before Dispatch

Customers may request cancellation of standard pillow and duvet orders at any time before dispatch.

Eligible pre-dispatch cancellations will receive a full refund, including shipping charges already paid.

Once an order has been dispatched, the applicable returns and withdrawal procedures apply.

Custom-made orders are subject to their separately agreed production and cancellation conditions.

7. Lost or Significantly Delayed Parcels

If a package is lost or significantly delayed, PUFATI will contact the courier and investigate the situation.

Customers will be informed of relevant developments.

If a parcel is confirmed lost, PUFATI will arrange an appropriate replacement or refund, taking account of the customer's applicable legal rights.

Mandatory consumer remedies for non-delivery and delay remain unaffected.

8. Uncollected Packages and Incorrect Addresses

Customers are responsible for providing accurate delivery information and making reasonable arrangements to receive their orders.

If a package cannot be delivered because of an incorrect address, repeated absence, or unjustified refusal or failure to collect it, PUFATI may contact the customer to arrange redelivery.

Additional reasonable and documented shipping costs caused by the customer may be charged or recovered where legally permissible.

Customers will not be penalized for delivery failures caused by the courier or circumstances outside their control.

9. Repeated Failure to Collect Orders

Customers who unjustifiably fail to collect deliveries on more than three occasions may be flagged internally for manual review of future orders.

PUFATI will notify the customer by email and explain the restriction.

Further orders may require approval from PUFATI before dispatch.

Restrictions are reviewed after 12 months and may be reassessed earlier where justified.

Each situation will be considered individually, taking account of the circumstances and applicable consumer and data protection rights.

10. Business and Wholesale Deliveries

Wholesale customers may request individually arranged transport based on order size, quantity, weight, and destination.

Any specific delivery terms, freight costs, and contractual arrangements will be confirmed before finalizing a wholesale order.

11. Contact

For delivery questions, tracking assistance, or shipping problems, contact:

PUFATI SRL

CUI: 5044386

Strada Principală nr. 758, Tulca, județul Bihor, România

Email: contact.kisvardai.attila@gmail.com

Website: https://pufati.com

Last updated: 31 October 2026